1. Package Renewal

All packages are automatically renewed on their renewal date after the initial term. The next renewal dates are included in every invoice. All package renewals will be invoiced 5 days prior to their renewal date unless other arrangements have been made or a cancellation request has been received. Cancellation requests must be received up to five days prior to the next package renewal date in order to not be automatically billed for the next renewal period.

New packages added to an existing account will not be activated until all invoices on the billing account are paid even if the invoices are not yet due. New packages that are ordered but unpaid for 14 days will be removed from our billing system.

2. Payment

All charges are shown in US dollars. Payments must be made in US dollars and drawn from a US financial institution. Exchange rates vary and are determined by the issuing financial institution. We accept payment via Visa, MasterCard, Discover, American Express or PayPal. When choosing a credit card as the primary method of payment, the customer gives consent to WP Pro Websites to charge the indicated card on the due date of any invoices on the account. It is the customer’s responsibility to keep all credit card and contact information current.

Invoices are due on the package renewal date. Accounts that have any invoices that are more than 14 days overdue will be suspended unless prior arrangements have been made. Accounts that have invoices over two months overdue will be subject to termination. All data in these accounts will be removed from our servers and will be irretrievably lost. Any domain registration packages associated with these accounts will also be canceled. Accounts will be allowed to expire if invoices aren’t paid for the domain renewals.

In the event that the customer fails to pay for services given, WP Pro Websites may assign unpaid late balances to a collection agency for appropriate action. The customer agrees to reimburse WP Pro Websites for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses if legal action is necessary to collect payment on balances due.

3. Upgrades and Downgrades

Upgrades become effective only after payment for the package price difference is paid. In the event of a downgrade, the amount of the package price already paid over the new package price for that cycle will be placed on the billing account as a service credit. Refunds will not be issued.

4. Cancellation

If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue at http://support.wpprowebsites.com/new-ticket/. Please request an escalation if this is due to an unsatisfactory answer to a previous issue. All cancellation requests must be sent through the cancellation form at http://wpprowebsites.com/membership-account/membership-cancel (Please note that you will need to be logged into your account to access the cancellation form).  Refunds are not offered for partial months of service. Accounts that are terminated due to Terms of Service violations are not eligible for any refunds.

5. Refunds

We do not offer refunds for our services.  If you upgrade your account by adding an additional website, a prorated refund will be calculated for the initial payment of your new plan.

6. Billing Errors

If you discover an error on your invoice please notify us as soon as possible by either calling or submitting a ticket to our Billing Department at http://support.wpprowebsites.com/new-ticket/. We will honor invoice errors as long as we are notified of them within 90 days.

7. Chargebacks/Payment Reversals

If at any time you have questions or concerns regarding a charge from WP Pro Websites, please submit a ticket at http://support.wpprowebsites.com/new-ticket/. Any received chargebacks will incur a $50.00 investigation fee on the associated billing account. WP Pro Websites may reject the future use of credit cards from an account for which a chargeback has been previously issued. Upon receipt of a chargeback or credit card or PayPal payment reversal, the account related to the payment may be suspended.